We offer specialized support to solve the most common travel problems, ensuring a smooth and stress-free experience.
We've made solving your travel problems as easy as 1-2-3.
Complete our simple form with all the details of your problem. The more information you provide, the better we can help.
Our team of travel experts reviews your case and formulates a plan to get you the best possible outcome.
We work directly with the airline or hotel to quickly resolve your issue and keep you updated every step of the way.
Cancellations, delays, booking failures, and more. We handle all flight-related issues.
Reservation errors, modifications, and overbooking problems are a thing of the past with our help.
We help you recover your money for canceled or unfulfilled services from airlines and hotels.
Lost luggage, damages, and compensation claims—we help you navigate the process.
"I thought my reservation was lost forever. Terra Nova Journey saved my trip to Barcelona and got my hotel confirmed in less than a day! Incredible service."
Elena S.
Madrid, Spain
"The team was extremely helpful with my canceled flight. They guided me through the entire refund process and made it very easy. I highly recommend them!"
Javier P.
Valencia, Spain
Resolution time varies depending on the complexity of the issue and the third party's responsiveness. We work diligently to resolve cases as quickly as possible.
To get started, we need your booking reference number, the name of your airline/hotel, and a detailed description of your problem.
Our initial consultation is free. For more complex cases requiring extensive work, we offer a transparent, competitive pricing model.
While we specialize in travel within Spain and the EU, we can often assist with international issues as they relate to EU regulations.
Ready to solve your problem? Fill out the form below and we'll get back to you right away.