Privacy Policy

This Privacy Policy describes how Terra Nova Journey (referred to as "we," "us," or "our") collects, uses, and discloses your personal information when you visit and use our website and services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect personal information that you voluntarily provide to us when you use our services, such as when you fill out a contact form, request a consultation, or communicate with us via email. The types of information we may collect include:

**Personal Identification Data:** Your name, email address, phone number, and physical address.
**Travel Information:** Details related to your travel issues, such as flight numbers, airline names, hotel booking references, dates of travel, and a description of your problem.
**Payment Data:** If you use our paid services, we may collect billing information, though this is typically handled by a third-party payment processor, and we do not store your credit card details.

We also collect non-personal information automatically as you navigate our website, such as your IP address, browser type, operating system, and the pages you visit. This data is used to analyze trends, administer the site, track user movements, and gather broad demographic information for internal use.

How We Use Your Information

We use the information we collect for various purposes related to providing our services and operating our business. These include:

To provide and manage our services, including responding to your inquiries and resolving your travel issues.
To communicate with you about your case, our services, and promotional offers.
To improve our website and services by analyzing user behavior and preferences.
For marketing and advertising purposes, such as displaying relevant ads to you on third-party platforms.
To comply with legal obligations and enforce our Terms and Conditions.

Disclosure of Your Information

We may share your information with third parties only in specific circumstances and with your explicit consent or as required to provide our services. These instances include:

**Service Providers:** We may share your data with third-party service providers who assist us in operating our business, such as payment processors, email service providers, and analytics platforms.
**Travel Partners:** To resolve your travel issues, we may need to share your relevant travel information with airlines, hotels, or booking agencies.
**Legal Compliance:** We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

We will never sell or rent your personal information to third parties for their marketing purposes.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use a combination of physical, technical, and administrative safeguards to secure the data we collect. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal data. These may include:

**Right to Access:** You can request a copy of the personal information we hold about you.
**Right to Rectification:** You can request that we correct any inaccurate or incomplete information.
**Right to Erasure:** You can ask us to delete your personal information in certain circumstances.
**Right to Object:** You can object to our processing of your personal information.
**Right to Data Portability:** You can request to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided in our Contact Us page.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page with a new "Effective Date." We encourage you to review this policy periodically.