Terms and Conditions
Welcome to Terra Nova Journey. These Terms and Conditions ("Terms") govern your use of the Terra Nova Journey website and services. By accessing or using our website and services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.
1. Use of Our Services
Our services are designed to assist you with travel-related issues, including flight cancellations, hotel booking errors, refund claims, and baggage problems, specifically within Spain and according to relevant European regulations. You agree to use our services for lawful purposes only and in a manner that does not infringe on the rights of, or restrict or inhibit the use and enjoyment of this website by any third party.
- **Accuracy of Information:** You are responsible for providing accurate and complete information about your travel issues. Any false or misleading information may result in the termination of our services without a refund.
- **No Guarantee of Outcome:** While we use our best efforts and expertise to assist you, we do not guarantee a specific outcome for any case. The final decision on refunds or compensation rests with the third-party travel provider.
2. Intellectual Property
All content on the Terra Nova Journey website, including text, graphics, logos, images, and software, is the property of Terra Nova Journey or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Terra Nova Journey. You may not reproduce, distribute, or create derivative works of our content without our express written permission.
3. Fees and Payments
Details of our fees are outlined in our service agreements. For success-based services, our fee is a percentage of the total amount of compensation or refund we successfully obtain for you. If a success-based claim is unsuccessful, you will not be charged a fee. For services with an upfront fee, payment is due at the time of engagement. All fees are in the currency specified in the service agreement.
4. Limitation of Liability
To the fullest extent permitted by law, Terra Nova Journey shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our services or website. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages. Our total liability to you for all claims arising from your use of our services shall be limited to the amount of fees paid by you to us for the specific service in question.
5. Indemnification
You agree to indemnify and hold harmless Terra Nova Journey, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of our website and services, or your violation of these Terms.
6. Governing Law
These Terms are governed by and construed in accordance with the laws of Spain, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Spain for the resolution of any disputes.
7. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page. Your continued use of the website after any such changes constitutes your acceptance of the new Terms.
8. Termination of Services
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination, your right to use the service will cease immediately.
By using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.